Help Center
Common questions about buying, downloading, and licensing 3D models.
Buying & downloading
How do I download a model after buying it?
Right after checkout you'll be taken to the model page with a download link, and a confirmation email is sent with a link too. You can always re-download from My Models in your account.
Can I buy multiple models at once?
Yes — use "Add to Cart" on any model page, then check out everything together from your cart. You'll get one invoice covering the whole order.
I paid but the model isn't showing up in my account
This is usually a brief delay while the payment confirms. If it's been more than a few minutes, contact us with your order details and we'll sort it out.
Licenses
What's the difference between Personal, Commercial, and Extended?
Personal covers non-commercial use only. Commercial covers paid and client work. Extended adds resale and broadcast rights. See the full Licensing Guide for details.
Can I upgrade my license after purchase?
Yes — just buy the higher-tier license for the same model; you'll only need to buy the difference in what it unlocks, not start over.
Account & reviews
Why can't I write a review?
Two requirements: you need to have purchased the model, and your email needs to be verified. Check your inbox for the verification link, or resend it from Account Settings.
I forgot my password
Use "Forgot?" on the sign-in page to get a reset link by email.
How do I get an invoice for my company?
On the Orders section of your account, click "Invoice for organization" next to any order — you can save your company's billing details once and reuse them for future invoices.
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